Does Karachi Local Government have a complaint cell?

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Context: While addressing a press conference on July 31, 2019, Syed Ali Haider Zaidi, MNA and Federal Minister for Maritime Affairs, criticized the performance of Mayor Karachi and local government functionaries. While commenting on the preparation for expected rainfall in Karachi, he claimed that local government in Karachi even failed to establish a complaint cell for public.

Claim: Mayor Karachi, Mr. Waseem Akhtar, has not set up a complaint cell

Claimant: Syed Ali Haider Zaidi, MNA, Federal Minister for Maritime Affairs

Source of Claim: https://www.youtube.com/watch?v=oUakxZsO5QU (starts at 6:20)

Status: False

Sources:

Report/Ruling:

Mayor Karachi, Mr. Waseem Akhtar, has, indeed set up the Karachi Metropolitan Corporation’s Citizens Complaints Information System Complaint . He inaugurated the upgraded Citizens Complaints Information System helpline, 1339, at the Karachi Metropolitan Corporation (KMC) on October 7, 2017. In addition to that, Karachi Water & Sewerage Board also has a complaint cell.


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